Warranty, Refund and Returns Policy

Effective date: October 24, 2026 · Version 1.2

This policy covers products bought on sinclairautoparts.com and shipped to the 48 contiguous states and Puerto Rico. Purchases in our eBay store follow the return terms shown in each eBay listing.

The short version

• 30 days from delivery to request a return.
• The item must be unused, complete and in its original manufacturer packaging.
• No restocking fee. You pay return shipping on standard returns.
• Damaged in shipping, defective, or the wrong item? We cover it: a prepaid return label, then a replacement or a full refund.
• Manufacturer warranty claims: we handle them with the manufacturer for you.

1. Returns

What we accept

• Requested within 30 days of delivery.
• Unused, in new and resalable condition.
• In the original manufacturer packaging, undamaged and unaltered.
• Complete, with all parts, accessories and documentation.
• With your order number.

What we can’t accept

• Requests made more than 30 days after delivery.
• Items that have been used or installed.
• Items with damaged, missing or altered manufacturer packaging, or missing parts, accessories or documentation.
• Items showing wear, modification or damage not caused in shipping.

How to return an item

1. Email info@sinclairautoparts.com or text (832) 830-1466 with your order number, the product and its SKU, and the reason for the return. For damage or defects, include photos (Section 2).
2. We reply within one to two business days with a return authorization and the address to ship to. Please wait for it before you ship; returns sent without one may be refused.
3. Pack the item in its original packaging inside a shipping box, so no labels or tape go on the manufacturer’s packaging. Use a trackable shipping method. You pay return shipping, and the package is your responsibility until it reaches us.

Refunds

We inspect returns within two business days of receiving them. Approved returns are refunded to your original payment method within five business days of approval; your bank may take another 5–10 business days to post it. For Klarna, Affirm or PayPal, the refund goes to that provider, which adjusts your balance or payment plan.

A standard return is refunded for the full product price. Original shipping charges and return shipping costs are not refunded. If we can’t accept a return, we explain why and send the item back to you at your expense.

2. Damaged, defective or wrong items

Tell us within 7 days of delivery. Please don’t use the item. Email info@sinclairautoparts.com or text (832) 830-1466 with:

• your order number, and the product name and SKU;
• what’s wrong;
• clear photos of the outside of the shipping box, the product packaging, the product itself, and any missing parts.

Keep the box and packing materials until the claim is settled; the carrier may need to see them.

We review claims within one to two business days. If we need more information, we’ll ask. For an approved claim, we:

• send a prepaid return label, then ship a replacement or refund you in full, including original shipping; or
• at our discretion, ship a replacement without asking for the item back.

3. Manufacturer warranties

How warranties work

Warranty coverage comes from each product’s manufacturer, not from a separate Sinclair Auto Parts warranty, and most products we sell carry one. Coverage and length vary by manufacturer and product; check the product page or ask us. We help with warranty claims on products bought from sinclairautoparts.com.

How to make a warranty claim

1. Email info@sinclairautoparts.com with your order number, the product name, model and SKU, the date you bought it, a description of the problem and any photos or video.
2. We review it, contact the manufacturer for you, and handle the claim with them.
3. We follow the manufacturer’s warranty process, which varies by brand:
   • Repair first. Some manufacturers repair a tool before they replace it. If yours does, we tell you where the nearest repair center is. You ship the tool there at your expense, and the repaired tool is shipped back to you prepaid.
   • Replacement. If the manufacturer replaces rather than repairs, or a covered tool can’t be repaired, you receive a replacement or an equivalent product, shipped prepaid.
   • Denied claims. If the manufacturer denies the claim, we tell you why and what options remain.

Whether a prepaid return label is provided for an approved claim that requires the product back follows the manufacturer’s policy. You can also contact the manufacturer directly; each manufacturer’s warranty page is linked on our Manufacturers & Warranties page.

What manufacturer warranties generally cover

• Defects in materials or workmanship.
• Failures under normal, intended use.
• Defects that appear during the warranty period.

What they generally don’t cover

• Misuse, abuse or improper use.
• Accidental damage such as drops, impacts or crushing.
• Normal wear and tear.
• Unauthorized modifications or repairs.
• Use beyond the product’s rating, such as consumer-grade products in commercial or industrial work the manufacturer doesn’t specify.
• Consumable parts, such as batteries, filters and blades.
• Cosmetic damage that doesn’t affect function.

The manufacturer decides whether a claim is covered. Using and maintaining a product according to its instructions keeps your warranty in good standing.

4. Business days

Business days are Monday through Friday, excluding federal holidays.

5. Related policies

Delivery, lost packages and shipping costs are covered in our Shipping Policy. Our Terms & Conditions cover warranty disclaimers, limits of liability and governing law.

6. Contact us

Sinclair Auto Parts, LLC
4830 Wilson Rd Ste 300 PMB 1032
Humble, TX 77396

Email: info@sinclairautoparts.com
Text: (832) 830-1466

Please include your order number with any return or warranty request.